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What You Need to Know Before You Start

These terms set out how togelup90 operates, what we expect from your account use, and what you can expect from us — covering eligibility, account conduct, payment rules via DANA, OVO and GoPay, and how we handle disputes.

Eligibility by local lawAccount conduct rulesDANA, OVO, GoPay payment termsDispute and complaint processCookie and data policy
togelup90 What You Need to Know Before You Start
HOW WE OPERATE

Data Handling, Security and Account Retention

We collect only the account and transaction data we need to run your account and process payments. Your wallet details — whether DANA, OVO, or GoPay — are not stored in plaintext; they are used only at the point of transaction and linked to your account ID for verification purposes. We do not sell your data to third parties. Cookie data tracks session behaviour to keep your account state active across pages; you can adjust cookie preferences in your browser settings at any time.

Data We Collect Account registration details, transaction records linked to your DANA, OVO or GoPay wallet, and session logs used for security auditing and dispute resolution.
How We Secure It Account access uses OTP verification tied to your registered mobile number. Payment verification cross-checks your wallet identity before any withdrawal is processed.
Retention Period We keep account and transaction records for the period required under applicable law. You can request a summary of data held on your account via the Help Centre.
Requesting Changes To update personal details, correct wallet information, or request account closure, contact support via live chat or email with your account ID and wallet type clearly stated.
LEGAL CONTACT

How to Reach Us on a Legal or Policy Matter

If you have a question about your rights under these terms, need to request account data, or want to raise a formal complaint, reach us through one of the channels below. For payment disputes involving your DANA, OVO, or GoPay wallet, include your transaction reference number so we can pull the correct record without delay.

Live Chat Reach our support team directly via the live chat icon in your account dashboard. Mention 'legal query' at the start so it routes to the right team member.
Email Support Send detailed legal or data requests to our support email. Include your registered wallet type — DANA, OVO, or GoPay — and your account username for faster handling.
Account Help Centre The Help Centre in your account settings covers policy summaries, data request forms, and step-by-step guides for raising a formal dispute or closing your account.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about how our legal terms work in practice — from eligibility and data rights to what happens when a dispute is raised.

Eligibility depends on your local law. We accept accounts only where access is permitted in your region. Confirming this is your responsibility before you register.

Yes. Submit a data request via the Help Centre in your account settings. Include your account ID and registered wallet — DANA, OVO, or GoPay — so we can locate your records.

Wallet details linked to DANA, OVO, or GoPay are removed from active use at account closure. Transaction records are retained for the legally required retention period, then deleted.

Contact support via live chat or email within the dispute window stated in your account agreement. Include your transaction reference number and the wallet type used — DANA, OVO, or GoPay.

We update terms when required. A notice is posted on the platform before changes take effect. Continuing to use your account after that date means you accept the updated version.

No regional carve-outs apply within Indonesia. The same terms cover all eligible regions, including Jakarta, Bekasi, Tangerang, Surabaya, and Bandung. Access still depends on what local law permits.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.